Yes, Uber does take action against drivers with consistently low ratings. The rating system is a key component of the Uber experience, allowing both riders and drivers to rate each other on a scale of 1 to 5 stars after each trip. A driver’s overall rating is an average of the ratings given by their riders. Here’s how the rating system can impact drivers:
- Prioritization during slow hours: During periods of low demand, when there are more available drivers than ride requests, Uber’s algorithm gives priority to drivers with higher ratings. This means that drivers with higher ratings are more likely to receive ride requests, while those with lower ratings may have longer wait times between trips.
- Potential account deactivation: Uber has guidelines and standards for driver ratings, and consistently low ratings can lead to warnings and, ultimately, account deactivation. Uber may send warnings to drivers with low ratings, giving them a chance to improve. If a driver’s rating does not improve within a certain timeframe, Uber may choose to deactivate their account.
- Impact on rider experience: Riders have the option to set a minimum rating requirement for their drivers. If a driver’s rating falls below this threshold, they may become ineligible for certain ride requests. This can further reduce the number of ride opportunities available to drivers with low ratings.